Seedhi baat: agar aapne QR code scan nahi kiya, to khareedne ke 7 din ke andar poora refund mil jata hai. Jab eSIM install aur activate ho jati hai, data aapke naam allocate ho jata hai aur us ke baad refund nahi hota.
1. Refund milta hai — QR abhi use nahi hua
Agar aapka QR code install ya activate nahi hua, to payment ki tareekh se 7 din ke andar poora refund maang sakte hain. Activation hamein apni side pe nazar aa jata hai, is liye aapko kuch sabit karne ki zarurat nahi.
2. Refund nahi milta — eSIM activate ho chuki hai
QR scan hone aur profile install hone ke baad data aapki line pe allocate ho jata hai aur wapas stock mein nahi jata. Us ke baad order final hota hai — chahe data thora hi istemaal hua ho.
Plan ki validity pehli baar internet chalane se shuru hoti hai, khareedne wale din se nahi, is liye safar se pehle lene pe aapka waqt zaya nahi hota.
3. Technical masla
Agar eSIM install nahi ho rahi, connect nahi ho rahi, ya theek se nahi chal rahi, to refund maangne se pehle support se baat karein. Aksar ye settings ya coverage ka masla hota hai jo hum jaldi hal kar dete hain — hum sale band karne se behtar connection theek karna samajhte hain.
Agar kharabi hamari taraf se ho aur theek na ho sake, to hum plan ka poora refund kar dete hain, chahe wo activate ho chuka ho.
4. Payment ke masail
- Do baar payment kat gayi — extra raqam poori wapas.
- Payment ho gayi lekin kuch nahi mila — hum ya to eSIM bhejte hain ya refund kar dete hain.
- Checkout pe ghalat WhatsApp number likha gaya — QR scan karne se pehle bata dein, hum bina kisi fees ke sahi number pe dobara bhej denge.
5. Kis cheez ka refund nahi hota
- Aisa phone jis mein eSIM hai hi nahi. Khareedne se pehle home page ka checker istemaal karein ya *#06# dial kar ke EID dekh lein.
- Calls, SMS ya Pakistani number ki umeed. eJurs sirf data hai — ye poori site pe likha hai.
- Kisi khaas jagah ya imarat mein coverage ka kamzor hona, jahan partner network ka signal hi kamzor hai.
- Wo plan jis ki validity khatam ho chuki ho.
6. Refund kaise maangein
Hamein WhatsApp pe message karein ya hello@ejurs.com pe email karein, aur apna order ID aur wohi number bhejein jis pe order kiya tha. Order dhoondne ke liye hamein bas itna chahiye.
Jo refund manzoor ho jaye wo usi tareeqe se wapas jata hai jis se payment hui thi. Card ka refund payment provider se hota hai; mobile wallet aur bank transfer usi account mein wapas jate hain. Us ke baad paise nazar aane mein kitna waqt lagta hai, ye aapke bank ya wallet pe hai, hum pe nahi.
7. Contact
Support WhatsApp pe +92 335 5888812 pe mojood hai, roz subah 10 se raat 10 baje tak.
8. Zaban
Ye policy English aur Roman Urdu, dono mein mojood hai. Agar dono mein kahin farq nikle to English wali policy laagu hogi.